Refund & Returns Policy

 

If you don't experience any of the reported positive effects of Caffeine Melts, we will refund your order entirely. 

 

It is our intent to provide the highest level of customer service and satisfaction. We recognize this is a supplement that we have done everything we can to make palatable. We also discourage unintended use by children and animals. This is not a candy nor dessert and does not function to appeal to the highest taste delight. Instead, this creates a wonderful opportunity for you to retain autonomy (control your day) as you go through your life and focus & be awesome. Select your flavors wisely, in recognition that the effects of Caffeine Melts® are the focus of this product. This being stated, WE will not offer refunds BUT Route will.

However, if (for example) in the Summer, your product is received and potentially melted/beyond use, contact Route and we will replace your product with no charge to you. We suggest you treat these as you would a chocolate bar so to maintain quality conditions of your purchase (these have to melt in your mouth, so this is the standard). We recommend that you put them in the fridge upon receiving them during those warmer months!

We use the fastest methods for shipping with reasonable cost. In hotter months, we may change the packaging to avoid compromised product (i.e. they melted together). Most of us, however, have experienced an inadvertent canoodling of Caffeine Melt® flavors, having left them in a hot environment (i.e. vehicle, backpack in the heat, stored above the stove, etc.) The product still works, but is not as cosmetically nor palatatively pleasing. In this scenario, however, be careful not to over-caffeinate. To avoid over-caffeination, if you have a weight-sensitive scale, approximately one gram equals one dose.

It is our goal to ship your order within 48-72 hours upon receipt. If you must cancel the order in the first 6 hours of submission, please email us at info@caffeinemelts.com and we will do what we can to cancel/modify the order. However, if the product is already being shipped and is in transit, you cannot cancel your order. Feel free to regift these Caffeine Melts® to anyone who could benefit.

We are confident you will appreciate this shift in how you consume caffeine and the profound benefits of sublingual caffeine. Call for questions if they arise.